Imria Health Privacy Policy

Last Updated: 01/06/2026

This Privacy Policy explains how Imria Health, LLC (“Imria,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our website, mobile application, or related services (collectively, the “Services”). This policy is designed to comply with applicable privacy laws and to explain your rights and choices.

By using the Services, you acknowledge and agree to the terms of this Privacy Policy. If you are accessing the Services on behalf of another individual or entity, you represent that you are authorized to do so and consent on their behalf.

Information We Collect

We collect information to operate, maintain, and improve our Services, and for lawful purposes such as compliance, security, and communication. Information we collect includes:

  • Information you provide directly, such as your name, email address, phone number, health-related information you voluntarily submit, or questions you provide through the platform. This may occur when you register, use features, or communicate with us.
  • Payment information, which is processed by secure third-party payment processors. We do not store your payment card details, but we may receive transaction confirmations and related metadata for recordkeeping and accounting purposes.
  • Automatically collected information, including IP address, device type, operating system, browser type, session activity, general location information (if enabled), and usage metrics. We use cookies and similar technologies to support functionality, analytics, and security.

Use of Information

We use the information we collect to:

  • Provide, operate, and improve the Services
  • Personalize user experience and content
  • Facilitate physician consultations for advocacy, education, and care navigation
  • Communicate with users about account activity, features, and updates
  • Conduct internal research and analytics
  • Comply with legal obligations and protect our users and infrastructure

We may also use de-identified or aggregated data for research, trend analysis, product development, or publication. This information does not identify individuals and may be retained indefinitely.

Health-Related Information and Privacy Safeguards

Imria Health, LLC is not a HIPAA-covered entity and does not operate as a healthcare provider or health plan under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

We work with licensed healthcare professionals and with third-party service providers (such as secure video, document storage, or messaging platforms) that maintain appropriate security and privacy safeguards. We implement administrative, physical, and technical safeguards to protect sensitive health-related information across the Services, including when users engage with physician consultation features.

Sharing of Information

We do not sell your personal information. We may share your data only in the following circumstances:

  • With third-party service providers under contract who help us operate the platform, such as hosting services, analytics providers, or customer support systems
  • With payment processors who securely manage billing transactions
  • With legal authorities or regulatory agencies, when required by law, subpoena, or to protect the rights, safety, or security of Imria, its users, or others
  • As part of a business transaction such as a merger, acquisition, or asset transfer, where user data may be transferred as part of the transaction
  • With other parties only with your explicit consent

All third parties that receive your information from us are required to protect it in accordance with applicable law and contractual obligations.

Account and Data Deletion

You may delete your Imria account at any time directly within the mobile application by opening the menu and selecting “Delete Account.” Deleting your account will permanently delete your personal information associated with the account, subject to legal retention requirements.

If you are unable to access the app or require assistance, you may request account or data deletion by contacting us at support@imriahealth.com. We will process deletion requests in accordance with applicable law and operational requirements.

Your Rights and Choices

You may access, correct, or delete certain personal information by logging into your account or contacting us directly. You may also:

  • Opt out of promotional emails by using the unsubscribe link or notifying us
  • Adjust browser or device settings to manage cookies or limit location tracking
  • Request deletion of your account or personal data, subject to legal and operational limitations

Certain information may be retained as required by law, for fraud prevention, dispute resolution, or compliance purposes.

Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security breach that affects your information, we will notify you as required by law.

Use by Children

The Services are not intended for use by children under 13 years of age, and we do not knowingly collect personal data from individuals in this age group. If we learn that such information has been collected, we will promptly delete it.

International Users

The Services are operated in the United States. If you access them from another country, you consent to the transfer, processing, and storage of your information in the United States or other jurisdictions that may have different data protection laws.

U.S. State Privacy Rights

Residents of California may have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of certain personal information. Residents of other U.S. states—including Virginia, Colorado, Connecticut, Utah, and Texas—may also have privacy rights under applicable state laws.

To exercise applicable rights, please contact us at support@imriahealth.com. We will verify and respond to requests as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by other appropriate means. The date at the top of this policy reflects the most recent update. Continued use of the Services constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact support@imriahealth.com.